CLICK HERE FOR THOUSANDS OF FREE BLOGGER TEMPLATES »

Friday, June 13, 2008

Discuss how e-commerce can reduce cycle time, improve employees' empowerment and facilitate customer support

Reduce Cycle Time
E-Commerce is the secure electronic exchange of data which formerly had to be dealt with manually and which can reduce the cycle time. It also can shorten the time takes to complete a productivity activity from the business. By using e-commerce to do the business activity can drive down the time it takes to develop and deliver new products, dramatically reduce inventory and manufacturing time. Besides that, it is also reducing the sales cycle time because the seller can sell their product through their company website. Thus, it is eliminate the time to meet out the customer.

Improve Employees' Empowerment
E-commerce can eliminate the old-fashioned paper work by add in the modern networking technology. For instance, the local area network can link each employee's computer together with the management to perform their task together. Employees have giving an autonomy right to posting notices, get faster and more reliable access to file, posting catalog via internet, and receive order from customers by mail and collection of customer data. In this case, employees can perform efficiency and effective work in order to achieve the customers' satisfaction.

Facilitate Customer Support
Through e-commerce, it opens a world of businesses to customers, hence making the world of business easier. From this model which is clearly shows that e-Business provides opportunities for interaction, transaction and profitability in back office to its customer. In this case, these help customers buying and selling goods though e-commerce more easily. Beside that, websites with interactive features such as chat line, bulletin board, email etc. These facilities help to keep the customer in touch with the "real person" in the business. This is because, automatic email responses provide customers with instant information to their inquiries and help create more sales by answering general queries more quickly and comprehensively.
In conclusion, e-commorce had been commonly and widespreadly used and had bring benefit to the public. If e-commerce had been correctly and properly used it can stabilise and improve the country's economic.

0 comments: